For DPD standard delivery please ensure orders are placed before 3pm for next working day (Monday to Friday excluding bank holidays) This service is not guaranteed next day.
First Class Tracked is not next day delivery it is an aim.
Second Class Tracked is not a two day service
Please email the sales office at sales@thebearingcompany.co.uk so we can advise you of our returns policy
Returning an Order
If you wish to return an item, please ensure that the goods are unused, undamaged and in their original, unopened packaging.
Before returning any goods, you must complete and submit our Returns Material Authorisation (RMA) Form. Goods should not be returned until the returns form has been completed and submitted.
Important – Ribbed & Timing Belts
Ribbed belts and timing belts that have been ordered incorrectly cannot be returned. These products are cut down from manufacturer sleeves specifically to your required width and are therefore treated as made-to-order items.
If The Bearing Company has supplied an incorrect belt or made an error with your order, please contact us and we will arrange the appropriate resolution.
Return Carriage
Return carriage costs are the responsibility of the customer unless the return is due to an error made by The Bearing Company, such as incorrect goods being supplied.
Please ensure that all returned goods are securely and suitably packaged. We cannot issue credit for goods that are damaged during return transit due to inadequate packaging.
Inspection & Credit
Once your return has been received, the goods will be inspected. Subject to the goods meeting our returns conditions, the appropriate credit or refund will then be issued.
Returns Period
All returns must be requested and returned within 21 days of the original order date.
Please note: Goods returned without prior authorisation or a completed RMA form may not be accepted.